Terms and Conditions

1. General Provisions

The Terms and Conditions serve to ensure that business relationships with customers have a legally binding basis for both parties. These terms and conditions are based on Czech law. The rights and obligations of the seller and the buyer are governed by these Terms and Conditions.

Seller:
TechPort s.r.o.
Na Vrchu 589
370 06 České Budějovice - Srubec
IČ: 28087186 DIČ: CZ28087186
Registered in the Commercial Register at the Regional Court in České Budějovice, Section C, File 16447

Buyer:
When initiating a business relationship, the Buyer shall provide the Seller with only his/her contact details. Legal relations between the Seller and the end user not expressly regulated by these Terms and Conditions shall be governed by the relevant provisions of Act No. 40/1964 Coll. Civil Code, as well as related regulations.

2. Security and protection of information

The seller declares that all personal data are confidential, will be used only to fulfill the contract with the buyer and will not be otherwise published, provided to a third party, etc., except for situations related to distribution or payment transactions regarding the ordered goods (disclosure of name and delivery address).

3. Ordering goods

The buyer places an order. The seller will then send him an overview of the ordered goods by e-mail, indicating the type, quantity and price of the material.

4. Order cancellation

The order can be canceled by e-mail or by phone.

In the event of cancellation of the order, the buyer is obliged to compensate the seller for the damage incurred by this action.

The seller is entitled to cancel the order if the goods are no longer produced or delivered or the price of the goods has changed significantly (or due to any change in the price list). In such a case, the seller will immediately contact the buyer in order to agree on further action. If the buyer has already paid the full amount of the purchase price, this amount will be transferred back to his account or address as soon as possible (but no later than 5 working days). The seller is also entitled to cancel the order if payment for the goods has not been made within the specified period. The payment by the customer is considered to have been duly paid if it is duly and completely credited to the seller's account no later than the due date (specified on the invoice).

5. Complaints

Complaints are handled in a standard manner in accordance with legislation. We recommend that customers pay due attention to the receipt of goods with regard to possible damage and thus prevent any discrepancies.

6. Payment terms

Payment is made (after agreeing on the terms of the order, price and delivery date) in one of the following ways:

1. in advance to the seller's bank account
2. payment upon delivery, so-called cash on delivery
3. cash upon personal collection

7. Delivery terms

The goods are shipped primarily according to the manufacturer's capabilities, further according to the availability of products and the seller's operational capabilities in the shortest possible time after receiving the order. The place of collection is determined based on the buyer's order. Transport to the destination address is provided by the seller. Delivery to the requested location and collection is considered to be completed. Only an authorized person or an authorized person may take over the goods. This person must sufficiently identify himself and prove himself with a valid identity card or valid passport. If the buyer does not take over the subject of performance for reasons attributable to him (e.g. the person designated by the buyer is not present despite the agreed date or is unable to pay the purchase price, or is unable to deposit the goods), the buyer shall bear the costs associated with repeated delivery in full.

Prices are listed on the website. Prices may change depending on the quantity of goods ordered.

The buyer is obliged to immediately upon delivery check the condition of the shipment together with the carrier - quantity and integrity of the packaging according to the attached delivery note.

If the buyer confirms the receipt of the shipment by signing the carrier's documents, there is no entitlement to additional complaints about incompleteness or damage to the delivery.

If the shipment is returned as undelivered through no fault of ours (the post office did not find the addressee, did not notify us of the shipment being stored, the customer did not accept the shipment by mistake or intentionally, etc.), we will send the customer an e-mail message requesting information on how to proceed with their order. We expect a response to this request within 7 days of sending the message.
If the customer asks us to resend the shipment, we will add a second handling fee and postage to the total price of the shipment as for the first shipment.
Resending an undelivered shipment is only possible based on advance payment.
If the customer does not respond to our request within the proposed deadline, we will cancel the order. In this case, the customer's next purchase in the store will only be possible after paying for the goods in advance (by transfer or money order). If the payment is successful, we will cancel this payment restriction for future orders.
Attention: We only send goods on cash on delivery that are not subject to registration under Act No. 119/2002 of the Collection. Decommissioned weapons (and all other category D weapons) can only be sent to persons over 18 years of age.

8. Shipping

In the case of individually processed customer requests, the seller may charge an additional shipping price according to the actual costs incurred.
When sending goods on cash on delivery outside the Czech Republic, the cash on delivery fee is collected in the official currency of the given country (so, for example, in Slovakia, customers pay in EUR), whereas the carrier uses the current exchange rate for the conversion between the given currency and CZK, therefore the cash on delivery fee may differ slightly in such a case.

9. Withdrawal from the purchase contract

According to Section 53, Paragraph 7 of the Civil Code, the buyer – the end user has the right to withdraw from the contract without giving any reason within 14 days of receipt of the goods. The money will be returned to the customer by bank transfer or by bank transfer no later than 30 days. This provision does not apply to goods that have been specially modified at the customer's request.

Conditions for refund:

1. The goods must be undamaged in their original packaging.
2. The customer must deliver a notice of withdrawal from the purchase contract to the seller no later than 14 days after receiving the goods.
3. We will only refund you the money for the goods, not the postage and packaging. In special cases, the price of the returned goods may be reduced by compensation for the additional costs associated with returning the goods in the event of the consumer's withdrawal from the contract.
4. The goods must be sent only by regular parcel post, cash on delivery shipments will not be accepted.

10. Responsibility for the accuracy of the data

Due to the fact that the information provided on the website is taken from third parties and may therefore contain inaccuracies, we cannot unconditionally guarantee their information value. We are therefore not liable for any damage that may arise from the use of information from our website.

11. Customer support

We are at your disposal for any questions and will assist you in solving any problems throughout the entire transaction process.

12. Dispute resolution

Relationships and any disputes arising under the contract will be resolved exclusively in accordance with the law of the Czech Republic and will be resolved by the competent courts of the Czech Republic. Any disputes between the Seller and the Buyer can also be resolved out of court. In such a case, the Buyer - consumer can contact an out-of-court dispute resolution entity, such as the Czech Trade Inspection or resolve the dispute online via the designated